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Tips & FAQ

All your questions about the Nordic spa, pets and our stays in Oberhaslach

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FAQ: everything you need to know about your stay at Les Jardins du Nideck

Have a question about your upcoming booking? Check our FAQ covering the hotel rooms, charming suites, holiday cottages, Nordic spa, Finnish kota and services at Les Jardins du Nideck. You will find answers about booking, facilities, services on site and things to do around Oberhaslach. This section is here to help you plan your stay in Alsace and make the most of your time on our estate.

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5 questions

Do you offer anything beyond accommodation?

Yes, we offer much more than just a place to stay. Our Nordic spa, with wood-fired sauna and hot tub, can be booked for private use by hotel guests and outside visitors alike. The Finnish grill kota...

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Which payment methods do you accept?

We accept a wide range of payment methods: bank card, cash, chèques-vacances, bank transfer and American Express. Booking directly on our website guarantees the best available rate, with no third-party commission fees...

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Is Les Jardins du Nideck open all year round?

Yes, we are open all year round. However, we are closed on Mondays outside school holidays. For the holiday cottages, a minimum stay of two nights is required at all times. We recommend booking in advanc...

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Which languages are spoken at reception at Les Jardins du Nideck?

We are Elodie and Annika, and we welcome guests in French, German, English and Finnish. This mix of languages reflects the Nordic and Alsatian identity of the house, and lets every traveller feel...

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Does Les Jardins du Nideck accept pets?

Yes, pets are welcome in all our holiday cottages: Myrtille, Coquelicot, Noisette and Jonquille. However, the hotel rooms and Suite Pin are not open to pets. We recommend letting us kn...

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